At Goodluck Matrimony, we strive to provide the best matchmaking services and ensure our members are satisfied with their premium memberships. This policy outlines the terms regarding cancellations and refunds of any payments made to our platform.

1. General Refund Policy

Since our services are digital and provide immediate access to premium features (such as viewing contact details and initiating chats), we do not offer refunds for membership plans once the payment is successfully processed and the membership is activated.

By purchasing a premium membership, you acknowledge that you are receiving an intangible digital service that cannot be returned.

2. Exceptions and Erroneous Transactions

Refunds may only be considered under the following rare circumstances:

• Duplicate Charges: If you were charged more than once for the same transaction due to a technical glitch.
• Failed Activation: If your payment was deducted from your bank account, but the premium membership was not activated on your profile within 24 hours.

If you experience an erroneous transaction, you must contact our billing support team within 48 hours of the transaction.

3. Cancellation Policy

You can cancel or deactivate your account at any time through your profile settings. However, cancelling your account does not entitle you to a refund for any unused portion of your active membership plan.

4. Processing of Approved Refunds

If a refund is approved based on the exceptions mentioned above:

• The refund amount will be credited back to the original method of payment used during the transaction.
• It may take 5 to 7 business days for the refunded amount to reflect in your bank account or credit card statement, depending on your bank's processing times.

5. Contact for Billing Issues

If you have any payment-related issues, please reach out to us immediately with your transaction ID and registered email/phone number.

Email: contact@goodluckmatrimony.com
Phone: +91 99204 89122